Claim Information
If in the event that you the policy holder must make an insurance claim, you will find our claims' adjusters, appraisers, examiners and investigators to be as qualified, efficient, and fair as the rest of our insurance specialists. In order to better serve your claim there is some information you will need to have available upon contacting our office. Having this information will help speed along the claim and settlement process.
Important Information To Have Available When You Call:
- Date, time and location of the loss
- Description of loss
- Present location of vessel
- Phone number where we can reach you
Below you will find the contact information you need to start the claim process:
Policy Holders
Report claims immediately by calling our office at:
Toll Free: 1-800-477-7140
Local: 502-222-0199
Agents
Report a loss by faxing a loss notice to:
502-222-0299
Our Office Hours
Monday – Friday 8:30 a.m. – 5:00 p.m. EST
If you have an emergency and must contact us outside our office hours, call our after hours emergency claims number:
After Hours Emergency Claims
502-222-0199
If an insured vessel is damaged, take all reasonable steps to protect it from further damage. You will be reimbursed for reasonable expenses.
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